Review by (Jason) on 2010-03-15 11:48:10

Jason’s comments: I have been with Volusion for over 3 years now and regretted it for almost that long. There are some good things about volusion software. It makes a nice looking site and is fairly customizable. However, once you become an experienced user you start to see the flaws. There are bugs everywhere. The tech support is just one small notch above useless. They very rarely fix or update anything. There are bugs in this software I found and reported 3 years ago that are still present. For example, they recently made a back end server side change that broke the "fixed shipping" feature on individual items. After a week of back and forth emails to convince them that they really did break the feature, it took them 63 days to fix the problem. For that 63 days, I could not sell any products with fixed shipping through the website. It all had to be processed manually and done over the phone.Also, speed is a major issue with volusion. My website frequently takes 20+ seconds per page load and has since day one. I kept telling myself it would get fixed eventually, but 3 years later it's still the same. I've complained multiple times and they just deny that there is a problem and blame it on "my connection" or some other bogus BS. Even though the website behaves the same when accessed from any other computer around the world.Unfortunately, once you choose a ecommerce provider and get everything set up, it is an enormous undertaking to switch to someone else. You'll mess up all your search engine links and rankings, plus have to reconfigure all you products over again. Make a good decision to start so you don't get stuck where I am today. Don't choose Volusion.

Review by (snehal) on 2009-07-03 07:30:28

snehal’s comments: I have just started using Volusion. It's great. Very easy for learners. Its quite economical too. I have had a great experience customizing volusion stores. You can visit some of them at http://www.outsourcing2india.com/volusion.aspx

Review by (Tom) on 2009-03-29 16:02:33

Tom’s comments: Volusion has no 'real' SEO abilities. In fact, it's the worst shopping cart a small business can use. Their idea of SEO is to run an automatic script through your site to create meta keywords. I have been doing SEO since 1998 and I have seen bad shopping cart software, but this is the worst. A definite don't buy in my opinion.

Review by (Krisp) on 2009-03-28 15:40:10

Krisp’s comments: WORST CUSTOMER SERVICE EVER. Cart is not customizable at all. Very buggy as well. Plus, they charge you extra if you get over a certain amount of traffic, and do not offer the option of turning off the traffic measurement for robots. So you end up paying extra every month for imaginary traffic. Ridiculous nickel and diming. Avg hold time for customer service is 30-40 minutes, consistently. Awful. Awful. Awful,

Review by (volusion developer) on 2008-02-27 10:28:20

volusion developer’s comments: Volusion is definitely not the cheapest solution for startup but for the serious seller the cost and features are well worth it.

Review by (jklipper) on 2007-05-01 11:46:10

jklipper’s comments: I'm a developer and so far I'm very impressed and considering becoming a reseller. I'm still investigating this possibility and would appreciate feedback on the pros and cons of their program. Please post any insights on this here or in the forum since I'm subscribed to both. Thanks.